FAQs on your NTS Holiday
- Do I have to clean the property for the next visitors arriving?
- Do you provide cots and highchairs?
- Do we have to bring our own bed linen and towels?
- Do you allow dogs in your properties?
- Do you have to be a member of The National Trust for Scotland to book?
- Do we have to pay extra for electricity and heating?
- Are any of the properties available over the festive period?
- Do I receive further details about the property before departure?
- Is Cancellation Insurance provided?
- Is it possible to transfer our holiday to another date/property once we have paid the deposit/balance?
- Do you allow fireworks at properties?
- Are the prices quoted for the property or per person?
- What can I expect to find in the property?
- What time can we arrive at the property and what time do we have to leave on day of departure?
Do I have to clean the property for the next visitors arriving?
All our properties are thoroughly cleaned before each set of visitors but we do ask that you leave the property clean and tidy.
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Do you provide cots and highchairs?
Cots and highchairs are provided at many of our properties, please look out for the following symbol against the property description. Please note that no cot bedding is provided.
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Do we have to bring our own bed linen and towels?
Bed linen, towels and tea towels are provided at all our properties unless otherwise stated. Families with small children should provide their own rubber sheets. No cot bedding is supplied.
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Do you allow dogs in your properties?
Properties that allow dogs are marked with the appropriate symbol. There is a charge of £15.00 per week per dog (no more than 2 dogs are allowed per property). Assistance dogs welcome at all properties, no additional charge. We ask that guests do not allow dogs on any of the furniture and suggest owners bring towels with them to wipe muddy paws after walks. There may be areas within the grounds of our visitor attractions where dogs are not permitted so please be aware of this.
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Do you have to be a member of The National Trust for Scotland to book?
You do not have to be a member to book NTS accommodation but there are a number of benefits. As well as free entry to Scotland’s finest treasures, you will also get free entry to other Trust properties in Britain and around the world. Most importantly, by joining the Trust you will help protect and promote the country’s heritage for more generations to enjoy, giving Scotland plenty to be proud of, well into the future.
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Do we have to pay extra for electricity and heating?
All electricity charges are included in the rent. Logs and coal for open fires are provided at some of our more remote properties but there may be an additional charge. Where logs are not provided, they can be purchased locally.
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Are any of the properties available over the festive period?
Many of our properties are available over the festive period and are indicated with the relevant symbol. Properties are available from 22 to 29 December and 29 December to 5 January each year. Prices during this period are based on high season prices. You can book 2007/08 online but if you are interested in booking beyond this date, please contact the Holidays Department on +44 (0) 131 243 9331 or email holidays@nts.org.uk
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Do I receive further details about the property before departure?
Further details will be sent out to you when the holiday has been paid in full. Final payment is due approximately 10 weeks before the start of your holiday. This information will contain full directions to your property, property manager/caretaker contact details, where to collect keys and any other relevant information. Please contact the Holidays Department tel. +44 (0) 131 243 9331 or email holidays@nts.org.uk if you have not received this information.
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Is Cancellation Insurance provided?
Holiday Cancellation Insurance is not included in the rental and should you have to cancel your booking a refund will only be made if the Trust is able to re-let the accommodation for the period concerned. If successful the Trust will refund the deposit and balance, if already paid, less a £30.00 re-booking fee. The Trust must be notified of cancellation in writing prior to the commencement date of the holiday. We strongly recommond that you take out your own travel insurance.
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Is it possible to transfer our holiday to another date/property once we have paid the deposit/balance?
If you wish to transfer your holiday once we have received payment, an administration fee of £30.00 will be payable to the Trust once any change has been made. Booking transfers can only be made with the same year.
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Do you allow fireworks at properties?
Fireworks are not permitted at the majority of our properties but we would advise you to check in advance with the individual property manager.
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Are the prices quoted for the property or per person?
All prices quoted are for the property and not per person.
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What can I expect to find in the property?
4 burner electric/gas cooker with separate oven and grill
refrigerator
electric kettle
electric toaster
toast rack
coffee pot/cafetiere
teapot
tea strainer
milk jug
sugar basin
large, medium & small saucepan with lid
frying pan
oven roasting tin
colander
vegetable dishes
casserole bowl and lid
pie dish
sieve
measuring jug
mixing bowls
water jug
butter dish
breadbin
bread/chopping board
oven gloves
tea towels
table cloth or placemats
coasters
tray
tin opener
corkscrew
bottle opener
grater
kitchen scissors
potato peeler
wooden spoon
rolling pin
whisk
slotted spoon
potato masher
fish slice
ladle
sharp knives
plates, bowls, tea cups
mugs
egg cups
glasses
cutlery
dustpan and brush
broom
floor mop
basic cleaning agents
washing up bowl
dish drying rack
fire blanket
iron an ironing board
vacuum cleaner
spare light bulbs
first aid kit
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What time can we arrive at the property and what time do we have to leave on day of departure?
Arrivals are generally from 3 pm onwards but some properties do vary. When your holiday has been paid in full we will write to you with further details and this will confirm the arrival time for the property you have booked. We ask that you vacate the property no later than 10 am on day of departure as we need to allow sufficient time to get our properties cleaned and ready for our next visitors.
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